Returns Policy

Returns Policy
We have a 30-day return policy. This means you can request a return within 30 days of receiving your order.

Return Policy
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To initiate a return, please contact us at info@snoozy-dog.com . If your return is accepted, we'll send you a return label and instructions on how and where to return the package. Items returned without prior return request will not be accepted.

For questions about returns, you can always reach us at info@snoozy-dog.com .

Damage and problems
Please check your order immediately upon receipt. Contact us immediately if the item is defective, damaged, or if you received the wrong item. We will assess the issue and offer a suitable solution.

Exceptions / Non-Returnable Items
Some items cannot be returned, such as:

• Perishable goods (e.g. food, flowers or plants)

• Custom products (such as special orders or personalized items)

• Care products (such as cosmetics and beauty products)

• Hazardous materials, flammable liquids or gases

If you are unsure whether your item is eligible for return, please contact us.

Unfortunately, we do not accept returns on discounted items or gift cards.

Swap
The fastest way to get another item is to return the original item and then place a new order once the return is accepted.

Refunds
Once we've received and inspected your return, we'll let you know if your refund has been approved. If so, the amount will automatically be credited back to your original payment method. Please note that it may take several business days for your bank or credit card company to process the refund.